Assessor Resource

AMPCOM401
Build productive and effective workplace relationships

Assessment tool

Version 1.0
Issue Date: May 2024


You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Treat team members, colleagues and customers with integrity and respect 
Use workplace, ethical and business standards to develop and maintain positive relationships 
Gain and maintain trust and confidence of colleagues, customers and suppliers through competent and consistent performance 
Adjust interpersonal styles and methods to the social and cultural environment 
Use business networking opportunities to identify and build relationships 
Engage with business contacts using written and verbal communication to promote business opportunities 
Provide identifiable benefits for the team and organisation through networks and other work relationships with stakeholders 
Utilise information from a range of sources to fulfil workplace responsibilities and to develop and refine alternative processes and solutions 
Use written and oral communication strategies to meet the needs of the audience, including those from diverse backgrounds 
Use written and oral communication strategies to keep relevant personnel informed about enterprise or department directions and activities 
Provide clear and unambiguous guidance and direction to others, consistent with workplace responsibilities 
Seek and value input from internal and external sources when developing and refining new ideas and approaches 
Identify and analyse problems and take action to rectify them with minimal disruption to performance 
Ensure colleagues receive guidance and support to resolve their work difficulties 
Use pro-active strategies to manage individual performance according to with workplace processes 
Manage conflict constructively according to workplace processes 
Negotiate difficult situations to achieve results that are acceptable to participants and also meet organisational and legislative requirements 

Forms

Assessment Cover Sheet

AMPCOM401 - Build productive and effective workplace relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

AMPCOM401 - Build productive and effective workplace relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: